The hotel pool is out of towels. The welcome champagne is gone, and no one can find the bar. Three pillow forts have to be built. And there are wedding guests (still) lost on the road. Instinctually, hands are reaching for phones. What's a hotel to do? Relax. Help is only a text away...
They say it's all about control. Yet control can turn into a burden when you're not looking. You feel like you're in command, but it's really all an illusion. It's time to take a balanced look at Indie hotel tech and gain some real control.
While you may not be leaving your micro pig behind like some folks actually did, misplacing a cell phone, laptop or some other precious item in your hotel room is pretty likely. Over 54% of travelers admit that they have. It’s just human. So, how can hotels reunite guests with their things, build goodwill, and maybe even save some money in the process?
On one particular business trip, Bob stayed in four different cities in one week, all at various versions of a well-known hotel chain. Upon his first check-in, he was automatically...
Competition is nothing new to hoteliers. More and more hotel companies have emerged, markets continue to grow up, and channels keep expanding. And the newest kid in town, Airbnb, has added to the struggle, with approximately 4.5 million homes for rent in more than 81,000 cities around the world. What does it all mean?
If you’re feeling the squeeze these days on your hotel budget, you’re not alone. According to the 2017 Lodging Technology Study, 48% of hotels around the globe will be upgrading...
First seen as simply one of many new travel markets, China has, in reality, become larger and more influential than any other national group, with initial growth predictions not only proven true but steadily outpaced with each passing year...
Choosing the right hotel software is a constant concern for the majority of hoteliers. Yet for decades, Wine Country Inn & Cottages attracted its visitors by reputation alone. As their market slowly changed and new hotels began to take over, they knew they had to reclaim their rightful place in the Napa Valley landscape. But how?
Being in a business actually called hospitality, you are likely to feel that you are already very good at listening to your guests. But do you truly hear what they...
In a recent study from Cornell University on female executives in hospitality, it was reported that while women make up 52.4 percent of the labor force in these companies, they...
Happy New Year 新年快乐! It’s the Year of the Pig, the last and one of the luckiest of the twelve animals of the Chinese Zodiac. 2019 is predicted to be a very good year to make money, to invest, and will be full of joy, friendship, and love for all. Would you like to extend this prosperity to your hotel?
Natasha, 32, is going to her company’s annual tech conference in Florida, all expenses paid. Her husband is joining her, with the couple paying for and staying three extra days at the same hotel, adding a mini “cabana vacation.” At 43% of all U.S. business trips, the bleisure traveler has arrived...
The Casino model that naturally revolved around gambling revenue is changing. For the first time in history, room profits are outpacing gambling profits in Las Vegas. In Macau, the traditionally...
In this episode, we talk with Greg Mount, President and CEO of Red Lion Hotel (RLH) Corporation about how they brought a 40-year old brand into the forefront of the hotel landscape via their RLH RevPak and a more mindful guest strategy.
While there has never been more choice when it comes to hotel website features and strategies than there is now, being unable to sort through the tidal wave of information just seems to make things more difficult than they really have to be. And who needs that?
It can take years for emerging trends to fully reach the core consciousness of any field of business, and the mainstream hotel market is no exception. But arguably more important than any other segment trend is the goal of attracting today’s global traveler...
As distribution technology continues to enable a more guest-centric approach to hotel businesses, seeing our guests and guest groups as unique audiences of one has become essential. This makes logical sense. After all, the human need to feel special is certainly well-documented, even as it applies to hospitality spending habits.
Hermosillo is one of the fastest growing technology hubs in Mexico. Classified by fDi Magazine as one of the ten best Latin American cities for business cost-effectiveness, it is also...
The subject of Customer Delight is often like the weather; to paraphrase Mark Twain: “Everybody talks about it, but nobody does anything about it.” At SkyTouch Technology, we’re doing something about it.
We’re not competitor-obsessed, we’re customer-obsessed. We start with what the customer needs and we work backwards.—Jeff Bezos, CEO, Amazon.com Bezos got it right. Corporations have an obligation to invest substantial...
